Can anybody guide me to create a better and effective MIS for BPO Operations?

Quality Analyst
Administration Executive
Sr.service Executive
Chief Operating Officer

Even I too want to know about this since I am working as an admin executive in a MNC bpo :?
From India , Mumbai
Even i need to know how we can prefer MIS report, basically we are using CRM/Portal MIS which is auto generated

Hi suresh, Even I am also looking for the same.Can you share with me your exp & what kind of report you prepare in your organisation.This would be a graet help for me. Regards Swati
From India , Calcutta
This is Mahesh, The basis for a good MIS is basically understanding the current and future requirements first. Then based on frequency and generally agreed formats/data, Also who is the end user and what is the impact of this needs to be thorough understood and defined. The data can be from a very simple spreadsheet applications to various RDBMs applications. It depends on what your company can afford and maintain.

Hi Mahesh,
Read this topic Every body is worried for MIS report, You are good at answering there Questions, Please tell me
1. What is MIS?
2. What is the Purpose of this report?
3. How it HELPS ?
4. MAIN POINTS of the report?
Please let me know i m new to this forum & thanking you in advance my E-mail is

MIS is Management Information System
Any report that one maintains in form of collated performance related data is called MIS Report. Its prepared and maintained for giving appropriate information to the management on a weekly, monthly, quaterly basis, etc. Even the daily work flow such as calls to sales etc can be maintained in form MIS, and so far the best tool i know is MS EXCEL.

From India , Bangalore
Dear Suresh,
MIS is a very generic report system and one whole format would not suffice to all the verticals of business. Jus check the link below and it would give you all the details and nuances to create your own MIS report for your business vertical.

From India , Madras
Hi All,
MIS means Management Information System.
It will differ Daily MIS, Weekly MIS or Monthly MIS.
It contains
Production, Sales, (in rupees and in units), Raw material inwards, outstanding credit, outstanding debit (Sundry debtor, sundry creditor) etc.

From India , Madras
Hi All,
As per my view the MIS report is a representation of -
1. What is the focus area.
2. What are you driving.
3.How effective is the drive in regards to the impovement in the daily weekly or the monthly targets.
4. Was the target met and if not why were the same not met.
If you are looking for an MIS for the whole of BPO Operations then you need to segregate the data requirements as per the line of Business. Each and everty line of business would need a different drive as the requirements of the same will be different. If the BPO operations has top 10 objectives then it doesnot implY that all the 10 will imply to each line of business..... one would need to look at the impact of each one and the contribution that can be provided by each line of business....

From India , Mumbai

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