Deepa Ladawa
Director
Svsrana
Iso9001/ Ems 14001/ Ohsas 18001/ Sa 8000/

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Hello All,
My company is currently planning on the expansion and entering into the new domains of BPO.
The current options that we are working on are Financial services, Legal services, Engineering services, and HR services.
I was just wanted to have some suggestions from you on which is the most viable domain to work on.
Any kind of input will be appreciable.
Rgds,
Deepa Ladawa

From India , Bangalore
Deepa,
i can suggest u gud ways to arrive at the solution based on COPC...
first, start having quarterly business reviews wherein invite every dept head. this way everyone would know where the compnay is heading and wats their role in the same.. also the clients hv to be a prt of each meeting, this is mandatory..
u may hv series of such meetings for each client..
secondly hv a ideas committee of top mgmt.. anyone in the company can submit ideas. these ideas need to be developed into full fledged projects, set a chain of toll gates, a tollgate is like a set of parameters for checking viability eg financial, operational strenghts nw eaknesses, technological etc
tap knowledge within ur organisation and leverage ur strengths.. then u may pick up new processes/ clients where u ur organisation can do its best job...
Do keep me updated on the implementation difficulties though....
suryavrat

From India , Delhi
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