Hello People,
I need to generate a Risk Register (Risk Log) to ascertain the total possible risk that a BPO can possibly face and their respective mitigation plans.
Any kind of input will be appreciable.
Deepa Ladawa

From India , Bangalore
Hi Deepa, You need to be more specific in terms of anlysing your risk, meaning on which domain are you looking at, be it in ops, finance, hr...etc Regards Nitin
From India , Bangalore
Hey Nitin,
Thanks for the reply. I am basically heading the operations in my company. But i am generating a log which covers all the risk aspects of the company such as financial risks, environmental risk, availability risk, demand risk, supply risk, operational risk, technology risk, etc.
Now i know that i cannot get information which tunes to my company, but atleast i can get some generic kind of inputs, which would make my report look much more appealing.
Deepa Ladawa

From India , Bangalore
let me know your progress with this, i guess apart from just keeping the log you would also like to incorporate some backup plan
From India , New Delhi
Hey Nitin,
I am into healthcare BPO. We execute medical transcription, medical billing/coding, as well as insurance followup on behalf on the hospitals in US.
Right now, i have completed around 50% of the risk log. The report has the the following risk details: Risk category, description, probability, impact, risk level, contingency/mitigation plan, owner and status.
i guess i am happy with the report now. actually, i was just hoping that i could get some info on this forum which would make my report look more standardized. I did a lot of RnD on the net and now the template looks really good.
Thanks anyways for your effort.
Deepa Ladawa

From India , Bangalore

we hv similiar profiling done as part of environment mgmt system and occupational health n safety.

on a basic level, start with RPN ie risk priority number. this would be a multiple of probabilityX magnitude of impactX detectability.

our target is to reduce RPN value to a safe level for property and humans. for eg fire fighting measures: we hv genset backups, wet rise sprinklers, emergency lighting, fire extinguishers etc.

if we take the instance of fire drill, no prior info shud be given to anybody b4 holding the drill, secondly keep a stopwatch ready and watch how log does it take for the last chap to come out.

r u aware of the fact that partitions are normaly made of MDF and give out acrid black smoke when burnt ie increased loss of lives..

similarly if we take the case of telecom lines: dont take all lines from a single vendor eg MTNL.

next supplier to vendor should not be the same ie if airtel and hutch hv a common supplier where does disaster recovery figure in.

don't stick with one technology.

the list is endless... i cud go on scribbling for days...

Deepa, do one thing.. get all the HODs together. ask them to prepare a business continuity plan/ disaster recovery plan.

give instances like local flooding/ riots/ lack of power/ fire etc and how would each function or business activity cope.

how long would the service interruption last.

next bring out measures for recovery.

last but not the least TEST the plans otherwise they would never work.



From India , Delhi

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