Bpo Operation formulas for Shrinkage, service level, attrition?

koolcapt

Can anybody help me with the formulas for Shrikage, service level, attrition etc... plzz its urgent
11th August 2011 From India , Calcutta

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Bpo Operation formulas for Shrinkage, service level, attrition?

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If you are knowledgeable about any fact, resource or experience related to this topic - please add your views.