Bpo Operation formulas for Shrinkage, service level, attrition?

Can anybody help me with the formulas for Shrikage, service level, attrition etc... plzz its urgent
11th August 2011 From India , Calcutta
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Started: 11 August 2011 11.24.11 AM
From: India , Calcutta
Views 2507 (0.8381/day) Validations 1

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