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How can Six-Sigma benefit the training dept in a call-center?
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The main responsibility of training dept is to provide effective and usable training to employee's of the company.
Six sigma could be utilize to find out how many unsatisfied and ineffective training feedback received from the audience.
How to reduce negative feedback or increase usability of training provided and
How to match training programme with audience profile and expectation.
How the audience will be using the training materials and knowledge to their benefits. (Increasing effectiveness of the prorgramme.)
I hope this help....
Shaikh
Six sigma training prog. is actually a disciplined approach that uses raw data or some stats of current analysis adn improve organization performance, by identifying & eliminating defects in service related aspects.
It help in improving revenue, service, cost and risk management principles. In a nutshell, six sigma will help with tangible results on the services level in customer contact environment.
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