How can Six-Sigma benefit the training dept in a call-center?

How can Six-Sigma benefit the training dept in a call-center?
18th July 2011 From India , Bangalore

The main responsibility of training dept is to provide effective and usable training to employee's of the company.
Six sigma could be utilize to find out how many unsatisfied and ineffective training feedback received from the audience.
How to reduce negative feedback or increase usability of training provided and
How to match training programme with audience profile and expectation.
How the audience will be using the training materials and knowledge to their benefits. (Increasing effectiveness of the prorgramme.)
I hope this help....
Shaikh
4th August 2011 From India , Pune

Six sigma training prog. is actually a disciplined approach that uses raw data or some stats of current analysis adn improve organization performance, by identifying & eliminating defects in service related aspects.
It help in improving revenue, service, cost and risk management principles. In a nutshell, six sigma will help with tangible results on the services level in customer contact environment.
6th October 2011 From India , Delhi

Six Sigma is a statistical methodology which involves multi-faceted business driven approach and the ability to improve processes, reduce costs and experience increase in profits. This improvement tool is extensively utilized in manufacturing, industrial and services industry. The purpose of this paper is to discover the implications and evaluate critical success factors for successful six sigma implementation in Pakistan and India. This research will assist in focusing on the critical success factors which has allowed industries in these two countries for having a successful implementation without investing on expensive consultation fee.
Good article here for you to read: Six Sigma MBA Project - Dissertation Blog
8th February 2019 From United Kingdom, Cannock