• Concentrate on the delivery of your message. No matter how important the content is, your delivery is what sells the message.
  • Open and honest communication leads to respect and trust. Never lie or mislead and make sure the point of your message isn't buried or misunderstood.
  • Managing up is all about communicating effectively with your boss. From a post by David Maister "It means making sure your manager is aware of the big issues that are plaguing the team and possible topics that may be discussed at a management meeting he/she attends. It also involves filtering the less important details from the important so that your manager does not feel overwhelmed with information."
  • Metaphors are a great way to pull people into your message. Metaphors should be apropos to your message, interesting and simple to understand - watch out for confusion country!
  • Understand the importance of the non-verbal side of communication. <link outdated-removed> says "When you first meet someone, you have just ten seconds to make an impression on them. Or, to put it another way, in the first ten seconds after meeting a new person, you will be making a particular impression on them whether you like it or not. Before you even open your mouth to speak, you non-verbally imprint the other person with your persona..". Facial expressions, gestures, attire, accessories, posture, and eye contact are a few non-verbal cues that come to mind.
  • Now is the time! Get your message out in a timely manner or people will go elsewhere for their information.
  • Insights into different peoples personalities, cultures and communication preferences help you tailor your message and be better equipped to adapt communications within your team as needed. This statement from Chris Witt acts as a nice summary "To succeed in today's workplace, it's not enough to be smart, technically savvy, and experienced. You also need to be people-smart to get along well with people and bring out their best."
  • Compelling messages are more interesting and will stick with your audience. People won't listen to you simply because you speak well. Give them a reason to listen and pay attention!
  • Active listening is a very important communication skill. Most people think communication is simply about writing or speaking and wonder what "listening" has to do with communication. Communicate = Talk, right? Uhm..No! Larry Nadig says "In active listening we are also genuinely interested in understanding what the other person is thinking, feeling, wanting or what the message means, and we are active in checking out our understanding before we respond with our own new message."
  • Telling a story is another powerful way to pull people into your message and they're more likely to remain interested and engaged while you're speaking.
  • Improving your communication skills will also improve your productivity. Practice all facets of communication - from gestures, facial expressions and tone, to the specific words you use, speaking clearly, projecting confidence and more. And that's just the "talking part" of communication - there's so much more to learn - keep it up!
  • Obvious isn't always! When communicating take care to write or speak to your target audience. Try to avoid confusing acronyms, business jargon and technical speak, and don't assume everyone is hearing what you are saying. Reminds me of Lisa Haneberg's recent post: Why you aren’t responsible for what you say, but what others hear.
  • Nothing is more important than good communication. If you were to focus on only one skill, let it be "communicating effectively". "To say language is everything to a leader is no understatement." and who's going to argue with that?
C-O-M-M-U-N-I-C-A-T-I-O-N. So important in business, yet quite often the art of effective communication isn't practiced. We blurt. We don't follow up. We forget. We misunderstand. We're plain confused. Review the 13 tips above to see where you might improve. You just might find your next project/initiative running a little more smoothly.
5th September 2008 From India , Mumbai
Hi Bala I think people need to follow the simple tips that you have talked of. I just wish to add few more points. Regrads Pradeep Khanna
25th September 2008 From India , Delhi

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Excellent Khannaji, very good. lA smile can say different things. Like approval, happiness, seeking approval.
26th September 2008 From India , Mumbai
can u people help me in my project ?I am preparing project on REtention practices in Adecco.
28th September 2008 From India , Pune
Dear Bala,
Excellent, therefore BIG Thanks.
Arrange some e-books for me(e.g. who moved my cheese, first thingfirst etc)- on similiar subject.U r authority,I know!
28th September 2008 From India , Calcutta
i am law graduate with master degree in human resorce managment.i am having experience of 8 year in sales and marketing in pharma industry and lookin for job in hrd.
friends if there is any oppening in hrd i am intrested
thank you
hemant porwal

29th September 2008 From India , Udaipur
Nice info from Bala and the ppt from Pradeep
I teach a course in business communication for mba students. One exercise that is useful
is"to observe for a week how people communicate with you.Note down the situations where you experience some difficulty in understanding the message. Discuss these barriers at the end of the week and work out a joint plan to overcome the problems."
Really an experiment for Why you aren’t responsible for what you say, but what others hear.

30th September 2008 From India , Pune
Thanks Dr Madhusoodanan. That was a good link you provided.
What really liked was:
"Listen to what they think you said. This is possibly the most valuable of all three points"
"How many times have you been frustrated with a colleague and thought of what she would say, then what you would say, and before you realized it, 20 minutes had passed and you could not believe that you had wasted so much time on something so petty? Use that skill for your benefit.."
" Dedicating yourself to help your listener receive the value you intend by imagining how they will receive the words you offer, by affirming the value and worth of the listener and by honoring them with the opportunity to communicate their understanding back to you, creates a platform for future conversations."
Thanks a lot once again for the link.
30th September 2008 From India , Mumbai
a very useful ACRONYM........looking forward to some more of these......thanx.....satyaramc
dear pradeep,
an excellent PPT.........it is useful for everyone especially leaders and trainers and of course speakers....keep up the good work.........satyaramc
7th October 2008 From India , Hyderabad
Dear Mr. Bala and Mr Praddep.....
thank you indeed.....i have most of the qualities that you both speak of...and iam proud of myself...
but when senior friends like you, advise us, its like you have clicked the refresh button for me.
Bala, today was my first day at the college, had to give a small prestentation, and i did so well, remembered you.
all credit goes to citehr...
i hope, wish and pray this will not be a paid site like others....i am aware that citehr is in business not in charity....BUT ???????
thankyou onec again
8th October 2008 From Oman ,
Hi Senorita_dquest

Lemme assure you, no opinion is sponsored here.

Congrats for the successful presentation that you made. There are few tips for successful presentation. Hope you find them beneficial in future.

1.Have a clear focus why you are making the presentation.

2.Punctuate your presentation with anecdotes and examples. Everyone will remember your presentation.

3.Do you spot a bored audience? Quickly repair the damage. Try to involve them.

4.Pls never ever read your slides, if its ppt presentation.

5.Do not give out figures thinking no one in the audience would know. If they point out an inaccuracy, you would have lost complete credibility.

6.Maintain eye contact. Some presenters look at just five or six people. Never do that.

7.Often, the presenter looks at those who make them feel good. Happens if they are not confident as they interpret the expressions of the person as positive strokes.

8.Now a day we depend too much on technology. Sometime it may fail us. The computer may misbehave. The lights may go off… Many presenters collapse when technology fails. And lemme tell you audience really love this. Stun the audience behaving it made no difference to you as you are on top of the subject.

Best of luck

Pradeep Khanna
HR Executive
Jobs in India ? Search Jobs in India Delhi, Mumbai, Bangalore, Kolkata Free Post Resume
11th October 2008 From India , Delhi
Hi Bala, The PPT is too good its really helps to all.Good observation and intresting points were discussed well done. With Regards, Deepika G.
22nd October 2008 From India , Hyderabad
thanks bala for a very innovative exlanation of communication
thanks pradeep for a very informative ppt on effective communication
keep it up:icon4:
:icon4: thanks bala and pradeep
both of you have given me a new insight for effective communication
will help me better explain it to BAF students for their subject business communication
12th November 2008 From India , Mumbai
It shows the real communication among us... It is so interesting... regards lovaraju
14th November 2008 From India , Mumbai

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