• Concentrate on the delivery of your message. No matter how important the content is, your delivery is what sells the message.
  • Open and honest communication leads to respect and trust. Never lie or mislead and make sure the point of your message isn't buried or misunderstood.
  • Managing up is all about communicating effectively with your boss. From a post by David Maister "It means making sure your manager is aware of the big issues that are plaguing the team and possible topics that may be discussed at a management meeting he/she attends. It also involves filtering the less important details from the important so that your manager does not feel overwhelmed with information."
  • Metaphors are a great way to pull people into your message. Metaphors should be apropos to your message, interesting and simple to understand - watch out for confusion country!
  • Understand the importance of the non-verbal side of communication. <link outdated-removed> says "When you first meet someone, you have just ten seconds to make an impression on them. Or, to put it another way, in the first ten seconds after meeting a new person, you will be making a particular impression on them whether you like it or not. Before you even open your mouth to speak, you non-verbally imprint the other person with your persona..". Facial expressions, gestures, attire, accessories, posture, and eye contact are a few non-verbal cues that come to mind.
  • Now is the time! Get your message out in a timely manner or people will go elsewhere for their information.
  • Insights into different peoples personalities, cultures and communication preferences help you tailor your message and be better equipped to adapt communications within your team as needed. This statement from Chris Witt acts as a nice summary "To succeed in today's workplace, it's not enough to be smart, technically savvy, and experienced. You also need to be people-smart to get along well with people and bring out their best."
  • Compelling messages are more interesting and will stick with your audience. People won't listen to you simply because you speak well. Give them a reason to listen and pay attention!
  • Active listening is a very important communication skill. Most people think communication is simply about writing or speaking and wonder what "listening" has to do with communication. Communicate = Talk, right? Uhm..No! Larry Nadig says "In active listening we are also genuinely interested in understanding what the other person is thinking, feeling, wanting or what the message means, and we are active in checking out our understanding before we respond with our own new message."
  • Telling a story is another powerful way to pull people into your message and they're more likely to remain interested and engaged while you're speaking.
  • Improving your communication skills will also improve your productivity. Practice all facets of communication - from gestures, facial expressions and tone, to the specific words you use, speaking clearly, projecting confidence and more. And that's just the "talking part" of communication - there's so much more to learn - keep it up!
  • Obvious isn't always! When communicating take care to write or speak to your target audience. Try to avoid confusing acronyms, business jargon and technical speak, and don't assume everyone is hearing what you are saying. Reminds me of Lisa Haneberg's recent post: Why you aren’t responsible for what you say, but what others hear.
  • Nothing is more important than good communication. If you were to focus on only one skill, let it be "communicating effectively". "To say language is everything to a leader is no understatement." and who's going to argue with that?
C-O-M-M-U-N-I-C-A-T-I-O-N. So important in business, yet quite often the art of effective communication isn't practiced. We blurt. We don't follow up. We forget. We misunderstand. We're plain confused. Review the 13 tips above to see where you might improve. You just might find your next project/initiative running a little more smoothly.

From India , Mumbai
Hi Bala I think people need to follow the simple tips that you have talked of. I just wish to add few more points. Regrads Pradeep Khanna
From India , Delhi

Attached Files (Download Requires Membership)
File Type: ppt Effective Communication.ppt (387.5 KB, 1607 views)

Excellent Khannaji, very good. lA smile can say different things. Like approval, happiness, seeking approval.
From India , Mumbai
can u people help me in my project ?I am preparing project on REtention practices in Adecco.
From India , Pune
Dear Bala,
Excellent, therefore BIG Thanks.
Arrange some e-books for me(e.g. who moved my cheese, first thingfirst etc)- on similiar subject.U r authority,I know!

From India , Calcutta
i am law graduate with master degree in human resorce managment.i am having experience of 8 year in sales and marketing in pharma industry and lookin for job in hrd.
friends if there is any oppening in hrd i am intrested
thank you
hemant porwal

From India , Udaipur
Nice info from Bala and the ppt from Pradeep
I teach a course in business communication for mba students. One exercise that is useful
is"to observe for a week how people communicate with you.Note down the situations where you experience some difficulty in understanding the message. Discuss these barriers at the end of the week and work out a joint plan to overcome the problems."
Really an experiment for Why you aren’t responsible for what you say, but what others hear.

From India , Pune
Thanks Dr Madhusoodanan. That was a good link you provided.
What really liked was:
"Listen to what they think you said. This is possibly the most valuable of all three points"
"How many times have you been frustrated with a colleague and thought of what she would say, then what you would say, and before you realized it, 20 minutes had passed and you could not believe that you had wasted so much time on something so petty? Use that skill for your benefit.."
" Dedicating yourself to help your listener receive the value you intend by imagining how they will receive the words you offer, by affirming the value and worth of the listener and by honoring them with the opportunity to communicate their understanding back to you, creates a platform for future conversations."
Thanks a lot once again for the link.

From India , Mumbai
a very useful ACRONYM........looking forward to some more of these......thanx.....satyaramc
dear pradeep,
an excellent PPT.........it is useful for everyone especially leaders and trainers and of course speakers....keep up the good work.........satyaramc

From India , Hyderabad
Dear Mr. Bala and Mr Praddep.....
thank you indeed.....i have most of the qualities that you both speak of...and iam proud of myself...
but when senior friends like you, advise us, its like you have clicked the refresh button for me.
Bala, today was my first day at the college, had to give a small prestentation, and i did so well, remembered you.
all credit goes to citehr...
i hope, wish and pray this will not be a paid site like others....i am aware that citehr is in business not in charity....BUT ???????
thankyou onec again

From Oman ,

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