In a recent and “un-named” forum that I have been following on an “un-named” web site, many people have discussed that “training is never the root cause of failed performances or behaviors of individuals.”
Some of those involved in these discussion have claimed that perhaps training could be a contributor to these failures, but seems ultimately they too join in with the “training is not a root cause” crowd.
I would submit that many people seem to think Six Sigma, Lean, CIP, Kazan, and other types of quality improvement processes -- can and do fix all our ill’s – including those involving people’s failures to perform or behave in the prescribed manners or within the desired performance arenas.
It is my belief this type of thinking is a major failing in our own training regarding these improvement processes. It is akin to Dr. Juran’s statement, “When the only tool you have is a hammer, the whole world looks like a nail.”
Sometimes it seems to me that we are so full of ourselves and our ability to perform great feats with statical tools -- that we do see the whole world of problem solving as a nail --- stats being our hammer.
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