Ca_bala
Associate Director - Delivery

Here is an article by Jeffrey Krivis who is the author of
Improvisational Negoitiation: A Mediator’s Stories of Conflict about Love, Money, Anger — and the Strategies That Resolved Them.

It speaks of ten tricks of the trade:

1. Let people tell their story.

2. If someone refuses to budge, take the spotlight off.

3. When someone seems “locked up,” dig for the emotion behind the stone face.

4. When people are picking flyspecks out of pepper, come in with a reality check.

5. Identify the true impediment.

6. Learn to read minds.

7. Think creatively about ways people can cooperate rather than clash.

8. Edit the script to help people see their situation in a different light.

9. Avoid the “winner’s curse” by carefully pacing negotiation.

10. Finally, realize that every conflict can’t be solved !


2nd August 2008 From India , Mumbai

Attached Files
Membership is required for download. Create An Account First
File Type: pdf Whether two key team members are fighting or a client is growing increasingly disgruntled.pdf (40.9 KB, 392 views)

good reading. the key point should also be to understand the other man’s viewpoint without compromising any major non-negotiable position that you may have.
22nd August 2008 From India , Hyderabad
Add Reply Start A New Discussion

Cite.Co - is a repository of information created by your industry peers and experienced seniors. Register Here and help by adding your inputs to this topic/query page.
Prime Sponsor: TALENTEDGE - Certification Courses from top institutes like IIM / XLRI direct to device (online digital learning)





About Us Advertise Contact Us
Privacy Policy Disclaimer Terms Of Service



All rights reserved @ 2019 Cite.Co™