Here is an article by Jeffrey Krivis who is the author of
Improvisational Negoitiation: A Mediator’s Stories of Conflict about Love, Money, Anger — and the Strategies That Resolved Them.

It speaks of ten tricks of the trade:

1. Let people tell their story.

2. If someone refuses to budge, take the spotlight off.

3. When someone seems “locked up,” dig for the emotion behind the stone face.

4. When people are picking flyspecks out of pepper, come in with a reality check.

5. Identify the true impediment.

6. Learn to read minds.

7. Think creatively about ways people can cooperate rather than clash.

8. Edit the script to help people see their situation in a different light.

9. Avoid the “winner’s curse” by carefully pacing negotiation.

10. Finally, realize that every conflict can’t be solved !


From India , Mumbai

Attached Files (Download Requires Membership)
File Type: pdf Whether two key team members are fighting or a client is growing increasingly disgruntled.pdf (40.9 KB, 397 views)

good reading. the key point should also be to understand the other man’s viewpoint without compromising any major non-negotiable position that you may have.
From India , Hyderabad

If you are knowledgeable about any fact, resource or experience related to this topic - please add your views using the reply box below. For articles and copyrighted material please only cite the original source link. Each contribution will make this page a resource useful for everyone.

Please Login To Add Reply →






About Us Advertise Contact Us
Privacy Policy Disclaimer Terms Of Service

All rights reserved @ 2021 Cite.Co™

All Material Copyright And Trademarks Posted Held By Respective Owners.
Panel Selection For Threads Are Automated - Members Notified Via CiteMailer Server