Prime Sponsor - FactoHR.com - Payroll Software with GPS Enabled Attendance, Travel, Performance Management, HRMS. Explore Features
Here is an article by Jeffrey Krivis who is the author of
Improvisational Negoitiation: A Mediator’s Stories of Conflict about Love, Money, Anger — and the Strategies That Resolved Them.
It speaks of ten tricks of the trade:
1. Let people tell their story.
2. If someone refuses to budge, take the spotlight off.
3. When someone seems “locked up,” dig for the emotion behind the stone face.
4. When people are picking flyspecks out of pepper, come in with a reality check.
5. Identify the true impediment.
6. Learn to read minds.
7. Think creatively about ways people can cooperate rather than clash.
8. Edit the script to help people see their situation in a different light.
9. Avoid the “winner’s curse” by carefully pacing negotiation.
10. Finally, realize that every conflict can’t be solved !
It speaks of ten tricks of the trade:
1. Let people tell their story.
2. If someone refuses to budge, take the spotlight off.
3. When someone seems “locked up,” dig for the emotion behind the stone face.
4. When people are picking flyspecks out of pepper, come in with a reality check.
5. Identify the true impediment.
6. Learn to read minds.
7. Think creatively about ways people can cooperate rather than clash.
8. Edit the script to help people see their situation in a different light.
9. Avoid the “winner’s curse” by carefully pacing negotiation.
10. Finally, realize that every conflict can’t be solved !
Cite.Co is a repository of information created by your industry peers and experienced seniors sharing their experience and insights.
Join Us and help by adding your inputs. Contributions From Other Members Follow Below...
Join Us and help by adding your inputs. Contributions From Other Members Follow Below...
good reading. the key point should also be to understand the other man’s viewpoint without compromising any major non-negotiable position that you may have.
Prime Sponsor - Talentedge.com "Interactive Anywhere Learning". Executive courses from top reputed institutes like IIM, XLRI, MICA. View Courses
This discussion thread is closed. If you want to continue this discussion or have a follow up question, please post it on the network.
Add the url of this thread if you want to cite this discussion.
Add the url of this thread if you want to cite this discussion.
Listed Under conflict resolution Country-India City-India-Mumbai
Conflict Resolution & PM.zip
PM Best Practices.pdf
