ShvetmehraOperation Manager or Floor manager are more or less like same...
There core roles are:
Commitment to Continuous Learning
Initiative / Proactivity
Strategic Business Sense
Teamwork and Cooperation
Performance Planning, Feedback & Evaluation
Normally you can state difference like this:
When you are talking about Operations Manager in a BPO sector; he usually look after more then one vertical or client and more then 400 to 500 people are reporting under him including various AM, TL etc for different clients or vertical. Floor manager is a manager who is looking after floor in every aspect. Now, Floor manager is like a Commanding officer who could be a TL or AM or any other designation.
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