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Cost of Quality (COQ)- Quality Saves, Quality is Free
Normally, people believe that superior quality means higher costs and more prices. But it is not correct. Once the concepts of cost of quality (COQ) become clear, one starts agreeing that actually quality does not cost much, it saves, it's free.
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Management Universe
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Cost of Quality (COQ)

To understand COQ, lets clear the Cost of Non Quality, why companies adopt a quality management system?. The quality cost, but non quality is higher.
Take a look at http://www.bestpraxclub.com/copq_category.aspx
The Cost Benchmarking tool helps you find your COQ/COPQ by department.
Also for more information on COPQ take a look at http://qimpro.com/Cost_of_Poor_Quality.php

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