www.smartKPIs.com contains a user friendly library of well-documented performance measures. At the moment it lists over 3000 KPI examples, grouped in 73 functional areas, as well as 83 industries and sub-categories.
KPI examples are available on these page:Sales and customer service KPIs
They include but not limited to:
% Sales invoices issued on time
$ Cost per call
% Management expense ratio (MER)
% Total expense ratio (TER)
# Benefit cost ratio (BCR)
In addition to examples of performance measures, www.smartKPIs.com also contains a catalogue of performance reports that illustrate the use of KPIs in practice.
Examples of such reports are available on:
Sales and customer service KPIs in practice
Finance KPIs in practice
The website is updated daily with new content, so check it from time to time for additional content.
Please note that while examples of performance measures are useful to inform decisions, each performance measure needs to be selected and customized based on the objectives and priorities of each organisation.
30th March 2010 From Australia ,