Very good post, Bala.
I would just like to add a couple of things.
First, you state that we manage things and lead people. I would rather say that we manage people by leading them. Why? Because of the reasons below.
Managers "manage" resources and functions such as finance, machines, production, supply chain, and people. People are just another resource. Each of these resources and functions has particular characteristics which dictate, repeat dictate how they should be "managed". Fail to understand their characteristics and you will fail to make effective use of that resource or function.
People have certain characteristics such as the basic needs to be heard and to be respected. People respond to leadership, good or bad, a characteristic not shared by machines or finances. And because of their upbringing, the vast majority of people are followers and thus need superior leadership to "lead" them to very high performance.
My point is that manager or leader is a false issue and only serves to prevent us from understanding what we need to do. If you are dealing with people, you need to understand what leadership actually is, or what it is that people follow, and how to use it to your advantage.
My second comment is that listening is leadership, actually the manager's tool for superior leadership and for gaining the commitment of employees.
To understand how listening relates to leadership and commitment, please read the article <a href="http://www.bensimonton.com/Listening,%20The%20Key%20To%20Superior%20Leadershi p.htm">Listening, the Key to Superior Leadership</a> and also the article <a href="http://www.bensimonton.com/Listening-leadership-skills.htm">Listening, A Tool for Leadership and Commitment</a>
The knowledge in these articles was gained during my 30+ years of managing people. I made all the mistakes one can make, but eventually learned their solutions. In the process, I learned how to unleash the full potential of most employees, their creativity, innovation, productivity, motivation and commitment. That was management nirvana and my people literally blew away all competitors. Besides, they loved to come to work and were very proud of what they had done.
I have posted the article <a href="http://www.bensimonton.com/Leadership,%20Good%20or%20Bad.htm">"Leadership, Good or Bad"</a> before, but if you haven't read it, it will help you to understand what leadership actually is.
Best regards, Ben
Author "Leading People to be Highly Motivated and Committed"
Sorry to have fouled up my post.
The links are
Listening, The Key To Superior Leadership Listening, A Tool for Leadership and Commitment Leadership, Good or Bad
Sorry about that, Ben