Hi Crr
The quality Objectives differ from company to company but there are some guidelines like they should meet 3 requirements. They should be customer focused. They should be measurable and they should be appropriate for the company vision as you are aware!!!. As yours is a financial firm identify which is your key element & which you want to improve.Do a root cause analysis.What are key measures in your organization? Are they different? Are there standard or common measures?
eg:
Reduce the work Order cycle time to 3 days
Reduce cost of non-conforming materials (scrap and rework) by 17
Reduce warranty costs by 10% per year etc.
To ascertain & improve the speed of recovery from the present 143 days to 30 days for realization of invoices.
As you are into financial firm you have a advantage of readily available data!!so make use of those data.All datas will follow a pattern from that you decide whether to reduce or increase it & align with your company goals.If im confusing you more i have attached a doc which is a guideline to write measurable goals.I will pass on more when i come across.
